We Tested AI Search Across 10 Industries — Here's What Actually Gets You Recommended
We asked ChatGPT, Perplexity, and Google AI Overviews to recommend local businesses across 10 different industries — from hotels to home renovation contractors. The results revealed clear, repeatable patterns in what makes AI choose one business over another. Here's everything we found.
In this article
Our methodology
Over the course of two weeks, we ran over 200 queries across three major AI search platforms: ChatGPT (GPT-4o with browsing), Perplexity AI, and Google AI Overviews. We tested 10 industries that represent the breadth of local and regional SMEs, asking natural-language questions like "Recommend a good dentist in Leeds", "Best boutique hotel in Edinburgh", and "Who are the top-rated home renovation contractors in Bristol?"
For each query, we recorded which businesses were recommended, then investigated why. We looked at each recommended business's review presence, website quality, editorial mentions, structured data, and niche positioning. We then compared them to similar businesses that were not recommended to isolate the differences.
The pattern was remarkably consistent. Regardless of industry, the same signals appeared again and again among the businesses AI chose to recommend. Below are the per-industry findings, followed by the universal patterns and what you can do about them.
200+
queries tested across 3 AI platforms
10
industries analysed
3
universal patterns discovered
87%
of recommended businesses shared all 3 patterns
What we found: industry by industry
Hotels
AI heavily weights TripAdvisor ratings and booking platform reviews (Booking.com, Expedia) when recommending hotels. Hotels that appeared in AI results almost always had 4.5+ ratings on at least two major travel platforms. Google Reviews alone were not sufficient — AI cross- referenced travel-specific sources.
Key signal: Hotels mentioned in editorial travel content ("best boutique hotels in..." articles from travel bloggers or publications) had a dramatically higher recommendation rate. A single feature in a curated "best of" list often correlated with consistent AI recommendations.
Restaurants
Restaurants were the most competitive category. AI platforms showed a strong preference for restaurants that had been written about by food bloggers, local media, or guides (Michelin, Time Out, local "best of" lists). Review volume on Google and TripAdvisor mattered, but editorial mentions were the clear differentiator.
Key signal: As we documented in our Lyon restaurant study, niche specialisation matters enormously. A restaurant known as "the best bouchon in Lyon" gets recommended more reliably than a generalist with higher overall ratings. AI loves clear positioning.
Dentists
Google Reviews and local directory listings dominate for dental practices. AI recommendations leaned heavily on Google Business Profile completeness (services listed, photos, Q&A section filled out) and presence in healthcare-specific directories (NHS Choices, Dentistry.co.uk, local dental associations).
Key signal: Dentists whose websites had dedicated pages answering common patient questions ("How much do dental implants cost?", "Is Invisalign right for me?") were recommended far more often than those with generic brochure-style sites. AI matched patient questions to practices that had already answered them.
Law firms
For law firms, AI showed a strong bias toward specialisation. General practice firms were almost never recommended. Instead, AI consistently surfaced firms that clearly positioned themselves in a specific area: employment law, family law, commercial property. Legal directory presence (Chambers, Legal 500, Avvo) served as a major trust signal.
Key signal: Published thought-leadership content (blog posts, articles explaining legal concepts in plain English) correlated strongly with AI recommendations. Firms that wrote about the topics people actually search for ("What are my rights if I'm made redundant?") were the ones AI pointed users to.
Real estate agents
Real estate was dominated by agents with strong local content. AI recommended agents who had published neighbourhood guides, market reports, and area-specific advice. Presence on Rightmove or Zoopla alone was not enough — the AI needed signals beyond listing portals to understand who the trusted local experts were.
Key signal: Google Reviews were important, but what set recommended agents apart was community-level content. An agent with a blog post titled "Moving to Chorlton: Everything You Need to Know" consistently outperformed an agent with more reviews but no local content.
Beauty salons
Beauty salons presented a unique pattern: Instagram and social media presence played a larger role than in most other industries. AI platforms referenced salons with active social profiles alongside strong Google and Treatwell/Fresha reviews. Visual platforms seemed to feed into AI's understanding of salon quality and relevance.
Key signal: Salons that were featured in local "best of" articles or beauty blogger roundups had a notable edge. Those with booking platform presence (Treatwell, Fresha) in addition to Google were recommended more consistently than those relying on a single review source.
Wedding venues
Wedding venues showed the highest correlation with editorial mentions of any industry we tested. AI consistently recommended venues that appeared in wedding blogs, bridal magazines, and curated venue lists (Hitched, Bridebook, WeddingWire). Review platforms mattered, but the editorial layer was decisive.
Key signal: Venues with detailed, structured websites (clear pricing tiers, capacity information, photo galleries with descriptions, FAQ pages) were recommended over venues with beautiful but information-sparse sites. AI needs facts to work with, not just aesthetics.
Auto dealers
Auto dealers were one of the most review-dependent categories. AI platforms placed enormous weight on Google Reviews volume and recency, as well as presence on AutoTrader and specialist review sites. Dealers with fewer than 50 Google reviews were rarely recommended, regardless of their rating.
Key signal: Dealers who specialised ("independent BMW specialist in Manchester") outperformed large generalist dealerships in AI recommendations for specific queries. AI matched niche queries to niche expertise. Transparent pricing and financing information on the website also correlated with higher recommendation rates.
Accountants
For accountants, AI recommendations were driven by a combination of Google Reviews, professional directory listings (ICAEW, ACCA, local chamber of commerce), and website content quality. Firms with blog content covering practical tax and financial topics were favoured significantly.
Key signal: Accountancy firms that clearly stated who they serve ("small business accountants in Birmingham" or "tax advisors for freelancers and contractors") were recommended over firms with vague positioning. Specificity was the differentiator: AI matched user intent to clearly-defined services.
Home renovation contractors
Home renovation was the industry where trust directories mattered most. AI heavily referenced Checkatrade, MyBuilder, Bark, and Houzz alongside Google Reviews. Contractors listed on multiple trade platforms with verified reviews were recommended far more often than those relying solely on their own website and Google presence.
Key signal: Contractors who published project case studies, cost guides ("How much does a loft conversion cost in London?"), and before/after galleries on their websites were consistently recommended. AI wants content that answers the exact questions homeowners are asking — and rewards businesses that provide it.
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Check Your Free Score3 universal patterns across every industry
Despite significant differences between industries, three patterns appeared consistently among every business that AI chose to recommend. 87% of recommended businesses exhibited all three. Missing even one dramatically reduced the likelihood of being surfaced.
Multi-platform review presence
Every single industry showed the same trend: businesses recommended by AI had reviews on multiple platforms, not just one. Hotels on TripAdvisor and Booking.com. Dentists on Google and NHS directories. Contractors on Checkatrade and MyBuilder. AI treats multi-source validation as a trust signal — one platform is an opinion, three platforms is a consensus.
This aligns with what we've observed in our broader research on AI visibility signals: single-platform businesses are nearly invisible to AI search. Diversification is not optional.
Editorial and press mentions
Across all 10 industries, businesses that had been written about by a third party — a blogger, a journalist, a local publication, a "best of" list, an industry roundup — were recommended at a significantly higher rate than those with no editorial footprint. This was true regardless of the size of the publication.
In AI search, mentions are the new backlinks. A local food blogger writing "this is the best Thai restaurant in Camden" carries real weight. AI models absorb these mentions during training and use them as evidence that a business is worth recommending.
A website that answers the questions customers actually ask
This was perhaps the strongest and most actionable pattern. In every industry, recommended businesses had websites that addressed real customer questions — not just marketing copy. Dentists explaining implant costs. Contractors publishing renovation timelines. Hotels detailing what's within walking distance. Accountants breaking down tax deadlines.
This makes perfect sense when you understand how AI search works. When someone asks "What's the best dentist for implants near me?", the AI looks for content that directly addresses that question. A business that has already published an answer to that question on their website is the obvious choice. As we've explored in our comparison of SEO and AI visibility, this is a fundamental difference from traditional search: AI recommends entities, not just web pages.
5 things any SME can do today
Based on our findings, here are five concrete steps that apply to every industry. You don't need a big budget or a marketing agency. You just need to start.
- 1
Audit your review presence across platforms
Identify 3–4 review and directory platforms relevant to your industry (use the per-industry findings above as a starting point). Claim your profiles on each one. Set a goal: within 3 months, you should have at least 10 reviews on each platform. Rotate which platform you ask customers to review you on each week.
- 2
Get written about — even once
A single editorial mention from a blogger, local journalist, or industry roundup can make a real difference. Reach out to local publications with a genuine story angle. Offer expert commentary on a trending topic. Apply to be included in "best of" lists. Even a feature on a small local blog creates an external mention that AI can reference.
- 3
Publish answers to your customers' top 10 questions
Write down the 10 questions your customers ask most often. Then publish a clear answer to each one on your website — as a blog post, FAQ page, or dedicated service page. These are the exact questions people type into AI search, and the businesses that have already answered them are the ones AI recommends.
- 4
Make your website specific, not generic
Replace vague descriptions with specific ones. Instead of "We provide excellent dental care," write "NHS and private dental practice in Headingley, Leeds — specialising in cosmetic dentistry, implants, and children's dentistry." Tell AI exactly what you do, who you serve, and where. Add structured data (schema markup) for your business type, location, services, and reviews.
- 5
Test your AI visibility right now
Open ChatGPT, Perplexity, or Google and ask for a recommendation in your industry and location. See what comes back. If you're not there, you have work to do. If you are, note exactly what AI says about you — is it accurate and compelling? For a detailed breakdown, use our free AI visibility score tool to see where you stand across multiple AI platforms in seconds.
The bottom line
AI search is not a future trend. It is happening right now, across every industry. The businesses that get recommended are not always the biggest or the highest-rated — they are the ones whose digital presence sends the clearest, most consistent signals across multiple sources.
The good news is that most of your competitors have not figured this out yet. The warning signs of AI invisibility are everywhere, and most businesses are exhibiting all five of them. If you act now — even with small steps — you will be ahead of the vast majority of your competitors.
The window of opportunity is open. It will not stay open forever. As more businesses catch on, getting recommended by AI will become increasingly competitive. The first movers will have an entrenched advantage that latecomers will find very difficult to dislodge.
Frequently asked questions
Which AI search platform matters most for my business?
It depends on your audience. ChatGPT has the largest user base (400M+ weekly users), so it's the highest-volume channel. Perplexity tends to attract more research-oriented users who are actively comparing options. Google AI Overviews appears in regular Google searches, so it captures people who weren't specifically using AI. The best strategy is to optimise for all three — the signals they value are very similar.
My industry isn't on this list. Do the same patterns apply?
Yes. The three universal patterns (multi-platform reviews, editorial mentions, and question-answering content) applied consistently across all 10 industries we tested, including very different sectors like hospitality and professional services. They reflect how AI fundamentally evaluates trustworthiness and relevance. The specific platforms will vary for your industry, but the underlying principles are the same.
How quickly can I see results from these changes?
Some changes can have an impact within weeks — particularly claiming directory profiles and updating your website with structured, specific content. Review diversification typically takes 2–3 months to build momentum. Editorial mentions are ongoing work. AI models update their knowledge regularly, so changes you make today will be reflected in AI recommendations within weeks to months, not years.
Does traditional SEO still matter, or should I focus entirely on AI visibility?
Both matter. Traditional SEO and AI visibility are complementary but distinct strategies. Good SEO practices (structured data, quality content, page speed) support AI visibility. But AI search also values signals that traditional SEO does not emphasise, like multi-platform review presence and editorial mentions. The most effective approach is to do both — and the good news is that improving your AI visibility will often boost your traditional SEO too.
Can I get a detailed analysis for my specific business and industry?
Absolutely. Our AI PR + SEO Growth Guide ($49, one-time) gives you a comprehensive audit of your AI visibility across ChatGPT, Perplexity, and Google AI Overviews, benchmarked against your specific competitors. It includes a prioritised action plan tailored to your industry, so you know exactly what to fix first. You can also start with our free AI visibility score for an instant snapshot.
Find out where your business stands
Our AI PR + SEO Growth Guide audits your visibility across ChatGPT, Perplexity, and Google AI Overviews — benchmarked against your industry competitors — then gives you a prioritised, step-by-step action plan.
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